TruGrocer Federal Credit Union - learn grocery workers credit union

Scam Alerts & Fraud Prevention

Scammers are constantly changing their tactics to steal money and personal information. Whether it's a phone call, text message, email, or fake website, knowing the warning signs is your best defense. We'll keep this page updated with the latest scam alerts and practical tips to help you protect yourself and your family.

Common Scams to Watch For

Here are some of the most common scams affecting credit union members today—and how you can spot them.

Vishing Scams (Voice Call)

What to Watch For: Scammers spoof our number and pressure you to share your PIN, one-time verification code, or online banking credentials.
Know the Difference: We may ask questions to verify your identity, but we'll never ask for your card PIN, one-time verification code, or online banking password. If you're ever unsure, hang up and call us directly.

Phishing Emails

Watch Out For: Suspicious emails asking for personal info.
Our Tips: Check the sender's address, look for grammar mistakes, and hover over links before clicking.

Smishing (Text Message) Scams

What to Watch For: Urgent texts from unfamiliar numbers asking you to click a link, verify your account, or act immediately.
Our Advice: Slow down and verify before responding. TruGrocer will never text you asking for your card PIN, one-time verification code, or online banking password.

TruGrocer Will Never:

Ask for your debit or credit card PIN, online banking password, or one-time verification code by phone, email, or text.
Send you a link to log in to Online or Mobile Banking or ask you to click a link to verify your identity or account credentials.
Ask you to enter sensitive account information in an email, text message, chat box, or pop-up window.
Pressure you with threats or urgent deadlines to keep your account from being suspended or closed.
Ask you to "protect" a compromised account by sharing your PIN, password, or verification code.

If you believe someone is trying to access your account or already has, call us immediately at 1-855-320-6460.

Beware of Email and Text Bombing Scams

Criminals are using a new trick called “Email and Text Bombing” to hide fraud. They may send hundreds of emails or text messages in a short time to overwhelm their target. While the victim is distracted by the flood of messages, the fraudsters will try to access their accounts to make unauthorized withdrawals, transfers, and/or purchases.

If you suddenly receive a large number of unexpected emails or text messages:

Don't ignore them.
Check your bank, credit card, and online accounts for suspicious activity.
Review any fraud alerts or security notifications from companies you do business with.
Change your passwords if you believe an account may have been compromised.
Contact TruGrocer (and any other financial institutions you may use) immediately if you notice unauthorized transactions.

Staying alert and responding quickly can help prevent financial losses. If you believe you've been targeted by a scam, report it to us here at TruGrocer as soon as possible by calling our Toll Free 24HR Assistance at 1-855-320-6460.

Government Imposter Scams

A government imposter scam is a type of fraud where scammers pretend to be officials from government agencies like the IRS, Social Security Administration, Medicare, or even law enforcement. They often contact you via phone, email, text, or social media, claiming you owe money, need to provide personal information, or are entitled to a benefit. Their goal is to steal your money or personal information.

Like most of these scams the victims are kept on the phone and in a state of panic unable to text or phone a friend. They are then directed to their financial institution to withdraw funds and then to a “Bonding Kiosk” which is just to a Crypto Kiosk like CoinMe.

As a reminder, a government agency will NEVER request cryptocurrency as a form of payment.

Microsoft Imposter Scams

Has “Microsoft” contacted you because of a sensitive information breach? Have you received pop-up windows claiming your computer is in Danger? Don’t fall victim to a phishing scam!
Directly from Microsoft’s Website:

“Microsoft will NEVER proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe and not click any links or provide any personal information. Never call the number provided in the error message. Real Microsoft error messages never include a phone number to call.”

For more information visit Microsoft Support