Jump to main content

Contact Us

Phone

Contact our call center by phone five days a week, Monday – Friday, 9:00 AM – 5:30 PM, Mountain Time.

Call Center
Toll Free 1-855-320-6460
Dial Locally 208-385-5200
Fax 208-385-5290
Electronic Teller 24HR Phone Banking 1-800-392-3328

Email

General inquiries via email: info@trugrocer.com
Be sure to not send private information such as member and account numbers via public email.

Mailing Address for Correspondence and Loan Payments

TruGrocer Federal Credit Union
PO Box 8145
Boise, ID 83707

Debit Card or Credit Card Problems

  • Lost or stolen Debit Card (MasterCard ATM/POS/Debit Card)? Call your local Branch immediately (after hours call 1-888-241-2510). They can cancel your debit card and order you a new one. Remember to memorize your PIN and never keep it with your card. Protect your Share Draft Account!
  • Lost or stolen VISA Credit Card? Call your local Branch immediately during regular business hours. During the evenings and weekends, call 1-855-609-3629 to report your card lost or stolen.
TruGrocer Office Dial Locally
Boise, Idaho Branch 208-385-5200
Orlando, Florida Branch 407-292-2006
Dallas/Fort Worth, Texas Branch 817-285-8292
Los Angeles, California Branch 714-738-4681
Meridian, Idaho Branch 208-385-5200
Wells, Maine Satellite 207-646-4989

EMERGENCY PLAN

The Credit Union has ongoing activities which help prepare for many disaster situations.  A team of highly qualified staff regularly performs drills and testing to plan out actions to take should an emergency occur.

As a member of the Credit Union, please consider the following contact points in the event of a disaster:

  • Telephone calls will be rerouted between branch offices in multiple states making it simple to call any TruGrocer location to conduct business.
  • There is at least one Credit Union branch office in each of the four (4) time zones in the continental United States.  This coverage provides a geographical diversity when local or regional emergencies create problems.  Contacting a different branch office should get service information quickly.
  • Plastic networks (debit and credit cards) can provide easy account access.
  • Shared branch locations are available throughout the United States.
  • Public media and emergency communication systems will be utilized to distribute important information.

Access to Credit Union services is of utmost importance and your cooperation in case of an emergency is sincerely appreciated.