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Contact Us


The TruGrocer Contact Center is available by phone five days a week, Monday through Friday, 9:00 am to 5:30 pm, Mountain Time. You can also reach our after-hours call center 24/7 on weekends and holidays (Closed Thanksgiving and Christmas Day).

Call Center
Toll Free 24HR Assistance 1-855-320-6460
Dial Locally (In Idaho)
9:00 AM - 5:30 PM MT
Fax 208-385-5290


General inquiries via email: info@trugrocer.com
Be sure to not send private information such as member and account numbers via public email.

Mailing Address for Correspondence and Loan Payments

TruGrocer Federal Credit Union
PO Box 8145
Boise, ID 83707

Debit Card or Credit Card Problems

  • Lost or stolen Debit Card (MasterCard ATM/POS/Debit Card)? Call your local Branch immediately during regular business hours or call 1-855-320-6460. They can cancel your debit card and order you a new one. Remember to memorize your PIN and never keep it with your card. Protect your Share Draft Account!
  • Lost or stolen VISA Credit Card? Call your local Branch immediately during regular business hours or call 1-855-320-6460 seven days a week, 24HRs a day (Closed on Thanksgiving and Christmas Day).
TruGrocer Office Dial Locally
Boise, Idaho Branch 208-385-5200
Orlando, Florida Branch 407-292-2006
Dallas/Fort Worth, Texas Branch 817-285-8292
Los Angeles, California Branch 714-738-4681
Meridian, Idaho Branch 208-385-5280
Wells, Maine Satellite 207-646-4989
Phoenix, Arizona Branch 602-978-9408


The Credit Union has ongoing activities which help prepare for many disaster situations.  A team of highly qualified staff regularly performs drills and testing to plan out actions to take should an emergency occur.

As a member of the Credit Union, please consider the following contact points in the event of a disaster:

  • Telephone calls will be rerouted between branch offices in multiple states making it simple to call any TruGrocer location to conduct business.
  • There is at least one Credit Union branch office in each of the four (4) time zones in the continental United States.  This coverage provides a geographical diversity when local or regional emergencies create problems.  Contacting a different branch office should get service information quickly.
  • Plastic networks (debit and credit cards) can provide easy account access.
  • Shared branch locations are available throughout the United States.
  • Public media and emergency communication systems will be utilized to distribute important information.

Access to Credit Union services is of utmost importance and your cooperation in case of an emergency is sincerely appreciated.


If you are using assistive technologies to access this website and have been unable to find the information you need, please contact us toll free at 1-855-320-6460.  Let us know what information is missing and your method of accessing this website.