At TruGrocer Federal Credit Union we recognize that the privacy and security of personal financial information is a concern to our members. We are committed to protecting the privacy and security of our members’ personal financial information and to ensuring the accuracy of such information.

We collect and maintain information about our members to enable us to provide products and services to meet member needs and to satisfy legal requirements. We use member personal financial information for legitimate credit union business purposes only, and in a manner consistent with banking practices and in compliance with applicable laws and regulations. Personal financial information is only released in response to a lawful request issued by a court, government agency, or regulatory authority with jurisdiction to make the request.

We keep your personal financial information in the strictest confidence and we maintain systems, policies and procedures to protect your personal information from being accessed by unauthorized persons. Credit Unions have always had strict provisions in their bylaws, as dictated by the National Credit Union Administration, about member privacy and our philosophy has always been to collect personal financial information only to conduct credit union business. Employees are trained to adhere to strict policies and procedures regarding member confidentiality.

There have been many articles lately related to consumer privacy issues. These articles generally focus on the Internet, although privacy issues span a much larger area. The TruGrocer Federal Credit Union’s web site is not designed to collect personally identifying data on site visitors. If you choose to e-mail us, please remember that your e-mail address and any other information contained in your e-mail header will be revealed to us in the e-mail. We will use that e-mail information to respond to your comments and/or questions. Your e-mail address will not be sold or shared with any outside party unless we are required to do so by law.

In some cases, we do use third party vendors to help us offer related financial products and services to our members. Example would be the company that prints member statements or the company that prints your personal share drafts (checks). These companies have agreed to maintain the same strict confidentiality that we employ.

We understand that you may have concerns about the security of your personal financial information and we will continue to do our part to ensure your privacy. If you have any questions, please contact us via e-mail.

We reserve the right to change this policy statement at any time by posting a new Privacy Policy Statement.

Notice of Privacy Practices
 for the Members of
TruGrocer Federal Credit Union

No Action Required

You can be confident that your financial privacy is a top priority of TruGrocer Federal Credit Union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal information. 

We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider. Under these agreements, we may disclose information we collect, as described below, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we may have joint marketing agreements.

To Protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide. We do not permit these companies to sell information to other third parties.

Information We Collect

We collect nonpublic information about you from some or all of the following sources:

• Information we receive from you on membership and loan applications and other forms, such as your name, address, social security number, assets and income; 

• Information about your transactions with us, our affiliates, or others such as your account balance, payment history, parties to transactions and credit card usage;

• Information we receive from a consumer reporting agency, such as your creditworthiness and credit history; and

• Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions.

Information We Disclose

We may disclose some of the information we collect as described above to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We may also disclose information about you under other circumstances as permitted or required by law.

If you terminate your membership with TruGrocer Federal Credit Union, we will not share information we have collected about you, except as permitted or required by law.

Our Security Measures

We restrict access to nonpublic information about you to those employees who need to know that information to provide products or services to you. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic and procedural safeguards that comply with Federal regulations and leading industry practices to safeguard your nonpublic personal information.