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On
a limited basis, you may call 1-800-392-3328 for toll free access.
The first 20 minutes per month are free; however, you will be charged a
fee of $1.00 for every minute used in excess of 20 minutes per month.
There is no warning when you are nearing the 20-minute limit. You must track your own total usage time.
To expedite your call, be sure to have your Member Number and P.I.N.
ready before dialing E.T.
By
using E.T. you can:
Find out
balances on your shares and loans.
Make
transfers between shares (savings to checking or vice versa).
Make loan
payments by transferring funds from a share (savings) or share draft (checking).
Make
withdrawals from your shares and have the check mailed to you.
Find out
if a draft (check) has cleared.
Find out
the amount and date of your payroll deposits.
Find out
your transaction history of deposits, withdrawals and dividends earned.
Have
applications and other information mailed to you.
The
following is the list of E.T. instructions:
When
using E.T. you will need your Member (account) Number, your 4-digit Personal
Identification Number (P.I.N.) and the transaction codes listed below.
To
select your various sub-accounts, “S” Codes are for share sub-accounts and
“L” codes are for loan sub-accounts. You
will find these codes on your quarterly statement. Please list the “S” Codes and “L” Codes in sections B
and C below to reference when doing transactions.
All
entries must be followed by pound # key. This
signals the computer to give you the next instruction or the information you
have requested.
Remember
to never divulge your Personal Identification Number verbally over the
telephone, not even to Credit Union Staff.
Your P.I.N. should only be used by pushing the buttons on a push-button
telephone after you have accessed the Electronic Teller.
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A.
How to Access E.T.
1.
Call
(208) 343-1035 or 1-800-392-3328. When
E.T. answers, you will need touch-tone access on your telephone.
2.
Enter
your Member (account) Number followed by the pound # key.
3.
Enter
your Personal Identification Number (P.I.N.) followed by the pound # key.
4.
Go
to the section below that outlines the transaction type you want and
follow the instructions. You
may do multiple inquiries and transactions without ending the call.
5.
To
end your call and receive your REFERENCE NUMBER for your transactions,
Enter 0# (zero, pound). It is
very important to always end the call correctly and write down your
reference number. Hanging up
the phone in the middle of a transaction limits access to your account for
several minutes and causes your transactions to not be completed.
The reference number is also critical for any necessary research of
possible errors.
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B. Share Code Chart
(“S” Code)
1
Primary Share (Savings)
2
___________________________________
3
___________________________________
4
Share Draft (Checking)
5
Vacation Club
6
Christmas Club
7
___________________________________
8
IRA Share
9
Money Market
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C.
Loan code Chart (L code)
L
Codes are found on your quarterly statement and are two-digit sub-account
numbers. Use the space below
to record your “L” codes.
___
_____________________________________
___
_____________________________________
___
_____________________________________
___
_____________________________________
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D. Share
Balances
Enter
1, S, #
Locate
the proper “S” Code on the Share Code Chart in section B above.
Insert the correct number after 1 and before #.
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E.
Loan Balances
Enter
2, L, #
Locate
the proper “L” Code on the Loan Code Chart in section C above.
Insert the correct number after 2 and before #.
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F.
To Hear Last Spoken Message
If
you want E.T. to repeat the last spoken message, Enter *, #
This
transaction can be done at any time.
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G.
To Transfer Funds from Share to Share or from Share to Loan
(payment)
Share
to Share Enter 8, 1, #
Share
to Loan Enter 8, 2, #
Enter
from which Share sub-account S, #
To
which Share or Loan sub-account S or L, #
Enter
transfer amount $, $, $, *, c, c, #
Decimal
point * is not necessary for even dollar amounts.
Example:
$300 withdrawal 3, 0, 0, #
If
your transaction is correct Enter # to confirm or,
if
your transaction is NOT correct Enter 0, # to cancel.
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H.
To Withdraw from Shares (Check mailed to your home)
Enter
9, S, #
Enter
withdrawal amount ($10 minimum) $, $, $, *, c, c, #
Decimal
point * is not necessary for even dollar amounts.
If
your transaction is correct Enter # to confirm or,
if your
transaction is NOT correct Enter 0, # to cancel.
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I.
To Find if a Particular
Draft (check) has Cleared
Enter
4, S (Code), *, draft number, #
The
draft number is at least a three-digit number.
You will be asked for which month.
This should be the month you wrote the draft. However, you may need to search more then one month if the
draft was written in one month, but cleared in a later month.
Enter
desired month 0, 1, #
Example:
0, 4, # is April and 1, 1, # is November
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J. For Share Transaction History or Payroll Deposit Amount (payroll,
deposits, cleared checks, etc.)
Enter
4, S, #
You
will be asked to search for Albertson’s payroll or all transactions:
To
hear last Albertson’s Payroll Deposit Amount, Enter 1, #
Or,
To hear the last three of all transactions, Enter 2, #
You
will be asked for which month,
Enter
desired month 0, 1, #
Example:
0, 4, # is April and 1, 1, # is November
If
you want to receive more than the last three transactions, see section K
below for instructions.
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K.
For More Than Last Three Share Transactions
Enter
4, S, *, day of month to start, #
You
will be asked for which month, Enter desired month 0, 1, #
Example:
0, 4, # is April and 1, 1, # is November
You
will be given the first three transactions starting with the day of month
you selected.
To
get the next three transaction, Enter 4, S, *, 0, #
Repeat this code for the next three transactions
and so on until you reach the transaction you are seeking.
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L.
To Change Your P.I.N.
Changing
you P.I.N. can be done when you enter your P.I.N. at the beginning of the
E.T. call. You are not
required to change your P.I.N. However,
this transaction is available if you desire a new P.I.N. for added
security. Your P.I.N. must
have 4-digits and you need to write down the new number so that it is
available next time you wish to call E.T.
Be sure to keep it in a safe place.
Enter
* after you enter you present P.I.N., then insert your new P.I.N. followed
by the pound # key.
Example:
Member Number, #
Old P.I.N., *, New P.I.N., #
You
will be told your new P.I.N. code. If
your new code is correct, Enter # to confirm the change.
If your new code is NOT correct, Enter 0, # to cancel the change.
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M.
To Order Applications, Statements, Etc. (will be mailed to you)
Enter
6, *, 3-digit assistance code below, #
If
your request is correct, Enter # to confirm.
If your request is NOT correct, Enter 0, # to cancel.
Assistance
Codes:
101
LoanLiner Application
102
Current Loan Rates
601
ATM/POS Debit Card Application
201
VISA Credit Card Application
202
Order Copy of Last Month’s VISA Statement ($2.00 fee)
203
Order Copy of Current Month’s VISA Statement ($2.00 fee)
301
Membership Application
302
Beneficiary Change Form
304
Christmas Club and/or Vacation Club Application Form
306
Share Draft (Checking) Application
308
Order Copy of Last Month’s Statement ($2.00 fee)
401
IRA Application
402
IRA Rollover Contribution Form
403
IRA withdrawal Request Form
404
IRA Change in Beneficiary Form
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